Choice

const response = await model.invoke({
  state: "Stripe fails whenever I connect my account.",
  questions: {
    department: {
      type: "choice",
      instructions: "Which team should handle this request?",
      criteria: {
        billing: "Payment, invoice, or subscription issues.",
        technical: "Product bugs or integration failures.",
        sales: "Pricing or purchasing questions.",
      },
    },
  },
});
const department = response.choices.department;

if (department.confidence >= 0.7) {
  routeTo(department.choice);
} else {
  routeToHumanTriage();
}